Our Company
Mission Statement
Scope of business
Business Approach
Support Philosophy
Support Strategy
Consultancy
Training
Marketing
Management
Product Matrix |
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Support
Strategy The support requirements of each
organization can vary greatly. As such, the Colour Byte Account
Management Team, with the assistance of the Customer, develops a support
strategy that will best meet the requirements.
The Account Management Team will consist primarily of the Account Manager.
In addition to this primary interface, the involvement of the Colour Byte
Managers and any Colour Byte support staff will be made available to
the customer when required.
As part of our ongoing support commitment to the Customer, and as a matter
of course, Colour Byte will make available to its customers, its
international visitors, including technical specialists and senior
executives and activities such as product briefing, product launching,
technology seminars Etc.
The support needs of an installation can be seen as falling into two
categories; the day-to-day issues relating to hardware and software problems
and the help needed in assisting to plan futures strategies. The
characteristics and demands are very different in each case and can be
easily identified. Colour Byte, in order to address these requirements has
structured its total support organization accordingly. The Account Management Team responsible for Customer is part of this
structure. |
