Our Company
Mission Statement
Scope of business
Business Approach
Support Philosophy
Support Strategy
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Management
Product Matrix

Colour Byte takes its responsibility beyond merely sourcing systems, into the realm of delivering resources to users in a form they need.

Our support philosophy is based on six major components:

• An understanding of the customer business - without doubt, effective support requires that Colour Byte has a deep, up-to-date knowledge of the customers' business objectives, its management style, level of resource availability, etc.

• Developing close customer/supplier relationships - if Colour Byte support is to be both relevant and effective, it is essential that regular and frequent contacts and discussions be held between Colour Byte and a wide range of customer executives and Supplier representatives. In essence Colour Byte's success in its business depends on culturing and bringing harmony between the supplier of the technology and the user of such technologies. Colour Byte will exploit such opportunities to a degree of excellence and will invest its own resources and expertise to achieve such objectives.

• Added value - when determining where Colour Byte support is to be supplied, Colour Byte will choose projects, which will be of the most value to the customer.
   

• Multi-vendor emphasis - Colour Byte is committed to finding the best solutions for our customers; we have a long track record at dealing with other suppliers in developing Multi-vendor solutions, as Colour Byte's policy is that
  
         "A customer problem is a Colour Byte's problem".
   

• Provision of dedicated support staff - whose responsibility is strictly to service the customers, needs such as:

• Quantity Analysis

• Quality Analysis

• Management Support

• Account Systems Engineering

• Specialist Technical Support

• Field Engineering

• Complementary support - in essence, Colour Byte aims to add value to its products by the provision of comprehensive, high quality support people. Such support can come from a variety of sources, such as: Local Colour Byte Staff, Local / External companies, National and Overseas Colour Byte resources and associates.

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