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Product and Services marketing through eWorks

Colour Byte has developed and implemented an in-house workflow system that automates various aspects of pre-sales and post sales activities. Account (defined as a prospect or customer) is entered once an inquiry or sales is generated and is then available on the network to the Sales, Service and Administration departments. Each account is then assigned to an Account Manager. The sales, technical and management staff of Colour Byte then regularly monitors the account as follows:

  • Daily account activity such as visits, calls and queries.

  • Daily Account status, when last called when to call again and what is in progress and what is in pending.

  • Instant account action such as a short quote, short fax or e-mail

  • Once the account orders a sales order form is generated which instantly is available to administration and operations for follow-up of procurement, delivery, installation and payment.

  • A sales report or pending activity reports are generated on a daily or weekly basis

  • Various monthly reports are generated to analyze accounts based on various categories or by designated account managers

  • Account Activity report by categorization of Hot, Live, Dead and Existing Account, Prospect.

  • Proposal Monitoring through probability of sales.

  • eWorks is an interactive central database and activity centre of Colour Byte and we take great pride in developing and implementing in-house without any external assistance.

 

 

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